Statement of understanding
| For complaints regarding Enloe FlightCare Membership Program, call us at (530) 332-6774. If we fail to resolve the complaint to your satisfaction, contact the Department of Managed Health Care at (800) 400-0815. The Department’s website is www.dmhc.ca.gov
. You may obtain complaint forms and instructions online.
Enloe FlightCare is operating pursuant to an exemption from the Knox-Keene Health Care Service Plan Act of 1975 (Health and Safety Code Section 1340 et seq.).
Before you purchase
| If you are currently in a health maintenance organization (HMO) or other health insurance, the benefits provided by an air ambulance plan may duplicate the benefits provided by your HMO or other health insurance. If you have a question regarding whether your HMO or other health insurance offers benefits for air ambulance services, you should contact that company directly.
The Enloe FlightCare Membership Program is not an insurance program. It will not compensate or reimburse another ambulance company for providing emergency transportation to you or your family. This may occur when the “911 Emergency System” has independently determined that another company could provide more expeditious service or is next in the rotation to receive a call. This might also occur when Enloe FlightCare is unable to perform within a medically appropriate timeframe due to severe weather, a maintenance issue or being committed to another call.